Answers, straight up.
Everything owners and residents ask us, in one place, answered honestly by the person who runs the company. Pick your path below.
For property owners
Weighing whether to hand your home to Encompass? Start here.
What does property management cost?
Simple, flat management fee taken as a percentage of the rent we collect. No fee when the home sits empty, because if you're not getting paid, neither are we. That keeps us focused on keeping your home rented and rented well.
There's a one-time leasing fee when we place a new resident, which covers marketing, showings, screening, and the lease paperwork. Nathan walks you through the exact numbers for your property before you sign anything. No surprises, no buried line items.
How do you handle maintenance and repairs?
The way you'd want your own home handled. When something breaks, we coordinate our in-house maintenance staff or a trusted local vendor, get it fixed right, and keep you in the loop.
Here's the part that matters most. We never mark up parts. If a part costs $200 at the store, you pay $200 for the part, and labor is billed fair and separate. Encompass does not profit off your maintenance, so every recommendation is about the home, not a margin. You approve anything over a set threshold before we spend a dollar.
How and when do I get paid?
Rent comes in, we deduct the management fee and any approved expenses, and the rest is deposited straight to your bank account every month by ACH. No waiting on a paper check in the mail.
You get an itemized statement each month, and you can log in to the Owner Portal anytime to see statements, work orders, and documents. Every dollar in and out is right there for you to see.
Do you offer a discount for multiple properties?
Yes. If you have more than one home with us, we reduce the management fees. The more you trust us with, the better the rate. Tell Nathan how many doors you have and he'll put together pricing that reflects it.
How do you screen your tenants?
Carefully, and by the same standard on every applicant. We verify income, check credit and rental history, confirm employment, and run background and eviction checks. We're looking for residents who pay on time and treat the home well.
You can see the exact criteria on our Applicant Screening Guidelines page. Good screening is what keeps your home occupied by the right people, and we follow the Fair Housing Act on every application, no exceptions.
What areas do you manage in?
We manage homes across Central Missouri, including Columbia, Ashland, Hallsville, Jefferson City, Fulton, Boonville, Harrisburg, Fayette, Hartsburg, and Rocheport. If your property is in the area, we'd love to take a look. See our full service area.
How long will it take to lease my home?
It depends on the season, the price, and the condition, but pricing it right and marketing it well is how we lease fast and hold 95%+ occupancy across our homes. A free rental analysis gives you an honest read on both the rent and the likely timeline for your specific property.
Am I locked into a long contract?
We'd rather earn your business every month than trap you in fine print. Nathan will walk you through the management agreement in plain language before you sign, with no buried terms. If something ever isn't working, we talk it through like partners.
Who do I actually talk to?
Our team, right here in Central Missouri. Not a call center and not a rotating account rep three states away. When you reach Encompass you get a local person who knows your property, and Nathan, the owner, is never more than a step away.
Call or text (573) 808-7884, or email info@encompasspropertygroup.com.
How do I get started?
Start with a free rental analysis. Tell us about your property and Nathan will give you an honest read on what it should rent for and how we'd manage it. No cost, no pressure, no obligation to sign.
Get your free rental analysis or just call (573) 808-7884 and talk it through.
For residents
Looking for a home, or already in one of ours? Here's what you need to know.
Do I have to pay a fee just to view a home?
No. Looking at a home is always free. You never pay us anything just to tour a property or ask questions. The only fee before move-in is the application fee, and that comes only after you've decided you want to apply.
What does it take to qualify?
The short version: gross income of about three to four times the rent, a credit score of 600 or higher, and a solid rental history. Married applicants may average their scores, and a co-signer can help if you fall short in one area.
The full standards, applied the same way to everyone, are laid out on our Applicant Screening Guidelines page. And remember, touring a home is always free.
How do I apply?
Find a home you like on our listings page and apply online right there. The application is straightforward and you can complete it from your phone.
You'll provide income, rental history, and ID. If you have questions before applying, call or text (573) 808-7884.
How much is the application fee?
$40 per adult 18 or older, and it's non-refundable. You only pay it after you've toured the home and decided to apply, never just to look. It covers the background and credit check that every applicant goes through.
What do you look for in an application?
Steady income that comfortably covers the rent, a solid rental history, and a clean background and eviction record. We apply the same standard to everyone and follow the Fair Housing Act on every application.
If something in your history needs context, tell us. We're real people and we'd rather understand your situation than judge a line on a report. The complete criteria are on our Screening Guidelines.
Can I have a pet?
Often, yes, at the property owner's discretion. When pets are allowed there's a $300 non-refundable fee per pet and $25 per month in additional rent, with some age, size, and breed restrictions for insurance reasons.
Ask your leasing agent about a specific home before you apply, or see the pet section of our Screening Guidelines.
Do I need a co-signer or guarantor?
Only if you fall short on income, credit, or rental history, or if you're an undergraduate student, in which case a parental guarantee is required. A qualified guarantor who meets our standards can make an application work.
The full guarantor requirements are on our Screening Guidelines page.
How do I pay rent?
Online through the Resident Portal. You can pay by bank transfer or card, set up automatic payments so you never miss a due date, and see your full payment history anytime.
How do I submit a maintenance request?
Log in to the Resident Portal and submit a request with a description and photos. It goes straight to us and gets handled, not routed to a faceless ticket queue.
What happens in a maintenance emergency?
For anything urgent, like a burst pipe, no heat in winter, or an unsafe situation, call (573) 808-7884 right away, any hour. Don't wait on the portal for those.
For everything else, submit a request in your Resident Portal with photos and our in-house team or a trusted local vendor will handle it quickly, with no markup on parts.
Can I see a home before I sign?
Absolutely. We'd never ask you to commit to a home you haven't walked through. Browse the available rentals and schedule a showing, or call (573) 808-7884 to set one up.
Still have a question?
If it's not here, just reach out. You'll talk to a real local team, not a phone tree.
